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Help Centre

How can we help?

Guides and answers for every part of Chatmadi.

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Exporting WhatsApp Conversations

  • How to export on Android
  • How to export on iPhone
  • Bulk uploading 50 conversations
  • Supported file formats
  • Troubleshooting parse errors

Setting Up Your School

  • Completing the onboarding wizard
  • Adding classes and sections
  • Importing students via Excel/CSV
  • Inviting teachers and staff
  • Setting up fee structures
  • Assigning class and subject teachers

AI Conversation Analysis

  • Understanding 23 AI analysis modes
  • How absence detection works
  • How fee payment detection works
  • Confirming or dismissing detections
  • Why did the AI miss something?

Dashboards

  • Principal Dashboard overview
  • Class Teacher Dashboard guide
  • How traffic light scores work
  • Subject Teacher Dashboard
  • Analytics Dashboard overview

Fee Tracking

  • Setting up fee structures
  • Recording payments
  • AI fee detection and confirmation
  • Fee reports and exports
  • Managing overdue accounts

Child Safety & Welfare

  • Understanding safety alerts
  • What triggers an alert?
  • Resolving and closing alerts
  • POCSO awareness in Chatmadi
  • Complaint management

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