Terms of Service

You must be at least 18 years of age and have legal capacity to enter a binding contract under Indian law.

If creating an account on behalf of a school, you represent authority to bind that institution to these Terms.

You represent that your use of the Service complies with all applicable laws including education regulation and data protection law.

You must provide accurate, complete, and current information. You agree to maintain accuracy and update promptly.

You are responsible for credential confidentiality. Notify us immediately at hello@chatmadi.com upon any unauthorised access.

You are responsible for all activity under your account, including Authorised User activities.

Each account may own one Workspace. Multi-campus institutions should contact us for arrangements.

Chatmadi is an AI-powered school communication intelligence platform processing exported WhatsApp conversations. It provides dashboards, fee tracking, admission management, academic assessment, homework tracking, child safety monitoring, analytics, and data export.

We use commercially reasonable efforts for continuous availability, subject to maintenance and circumstances beyond our control. The School plan includes an SLA-backed uptime commitment.

We may modify the Service at any time. Material adverse modifications will be communicated with reasonable advance notice.

The Service relies on Anthropic Claude API, Supabase, Vercel, and Razorpay. Unavailability of these may affect functionality. The Company is not liable for third-party failures.

Starter (free), Growth, Pro, and School tiers. Features and pricing on our pricing page. Pricing changes with 30 days' notice to existing subscribers.

Monthly or annual cycles, billed in advance. Prices in INR, inclusive of applicable GST unless stated otherwise.

Processed by Razorpay Software Pvt Ltd, a licensed payment aggregator regulated by RBI. The Company does not store card or bank details.

We will notify by email and retry up to three times. Seven days after suspension to resolve before downgrade to Starter.

Monthly fees non-refundable. Annual subscriptions eligible for prorated refund within 14 days of purchase. Refunds processed within 14 working days to original payment method.

Upgrades immediate with prorated charges. Downgrades at end of billing period. Data retained on downgrade; feature access restricted.

The school is Data Fiduciary under DPDPA for all student, parent, and staff data. The Company acts as Data Processor.

The school warrants it has obtained all necessary consents from parents, guardians, and staff for processing their data through the platform, including AI processing.

The school represents that uploaded conversations were obtained lawfully and that participants have reasonable awareness of school administration review.

The school is responsible for accuracy of all uploaded data. The Company does not verify data accuracy.

By accepting these Terms, the school enters a data processing arrangement: we process data only on documented instructions, implement appropriate security measures, assist with data protection obligations, and delete or return data upon termination.

Lawful use by schools for administration, communication management, welfare monitoring, academic tracking, and fee management.

You must not: (a) upload unlawful or rights-violating content; (b) attempt unauthorised access; (c) reverse engineer the Service; (d) use automated scraping tools; (e) process data of unconnected individuals; (f) resell the Service; (g) conduct surveillance violating privacy law; (h) introduce malicious code; (i) impersonate any person or entity.

Violations may result in immediate suspension or termination, disclosure to authorities, and civil or criminal liability.

The Service, software, AI models, dashboards, and designs are owned by or licensed to the Company. No IP rights transfer to you.

Subject to compliance and payment, you receive a non-exclusive, non-transferable, revocable, limited licence for internal school administration.

You retain ownership of uploaded Content. You grant us a non-exclusive, limited licence to process and store it solely for service provision.

Feedback you provide is licensed to us irrevocably and royalty-free for any purpose.

"Chatmadi" is a trademark of Eduloom Technologies OPC Pvt Ltd. No use without prior written consent.

AI outputs are probabilistic, not infallible. Accuracy depends on conversation quality, communication clarity, and other factors.

All AI detections require human review before commitment. Do not rely on AI as sole basis for decisions materially affecting students, parents, or staff.

Child safety alerts do not constitute professional safeguarding advice, do not replace mandatory POCSO reporting obligations, and do not substitute for professional judgment.

The Company is not liable for losses arising from reliance on AI outputs, including false positives, false negatives, or misclassifications.

We warrant legal authority to provide the Service, reasonable skill and care, and appropriate security measures.

EXCEPT AS EXPRESSLY SET OUT, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. THE COMPANY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant uninterrupted service, error-free operation, AI accuracy, or any particular outcome.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF REVENUE, DATA, GOODWILL, OR DECISIONS BASED ON SERVICE OUTPUTS.

TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE SUBSCRIPTION FEES PAID IN THE THREE MONTHS PRECEDING THE CLAIM.

You agree to indemnify the Company from claims arising from: your use in violation of these Terms; breach of applicable law; violation of third-party rights; inaccuracy of uploaded Content; or harm to students, parents, or staff.

These Terms commence on account creation and continue until terminated.

Terminate at any time via hello@chatmadi.com or account settings. Paid subscriptions end at billing period end. Free accounts terminate immediately.

We may suspend or terminate immediately for: material breach unremedied within 7 days of notice; security risk; insolvency; or conduct causing significant harm.

Access ceases; data export available within 30 days; after 30 days, data may be permanently deleted. Surviving provisions: Sections 8, 10, 11, 12, 14, and 15.

Parties agree to attempt resolution through good faith negotiation within 30 days before formal proceedings.

Governed by and construed under the laws of India.

Exclusive jurisdiction of courts in Mysore, Karnataka, India. Both parties consent to personal jurisdiction.

Either party may seek emergency injunctive relief without prior negotiation to protect confidential information, IP, or prevent irreparable harm.

These Terms, Privacy Policy, and plan documentation constitute the entire agreement.

We may amend with 30 days' advance email notice for material changes. Continued use constitutes acceptance.

Invalid provisions modified to minimum extent; remaining provisions continue in full force.

No failure to exercise a right constitutes waiver of that right.

You may not assign without consent. We may assign in connection with merger or acquisition with 30 days' notice.

Neither party liable for failure due to circumstances beyond reasonable control including natural disasters, pandemic, government action, or third-party infrastructure failures.

In writing by email. To us: hello@chatmadi.com. To you: your registered email. Deemed received 24 hours after transmission.